Refund policy

We strive to get you the right product before you buy. If you have questions, send us a message to make sure you’re getting a bike or product that meets your needs. Bikes, framesets, installed parts and worn clothing may not be returned. If there’s a problem with something you purchased from us, you can ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.  
 
Returns must have the order number clearly marked on the outside of the package, or the item will be refused. 

  • Time: You have 30 days from purchase to request a refund.
  • Method of Refund: Refund will be applied to the original form of payment.
  • Product Condition: The product must be in new or like-new condition with original packaging and tags in order to return. Bikes, framesets, installed parts and worn clothing cannot be returned. 
  • Refund Contact Info: Contact us for a refund. 
  • Charges: The customer is responsible for any shipping costs related to the return. If something minor happens to the product in shipping we reserve the right to deal with the issue and make it right vs. returning the bike/product.

We aim to be reasonable people and if there's an issue we want to work with you to remedy the problem.